Privacy Policy

Depending on how you use our website and services, we may collect the following categories of information:

This may include your name, email address, telephone number, account credentials, and other information used to create and maintain your account.

This may include meal-plan selections, meal credits, A La Carte orders, gift-card transactions, rewards activity, order history, Auto Renew information, transaction status, refunds, credits, and other information related to purchases.

This may include your delivery address, ZIP code, delivery instructions, gate or entry information, designated delivery location, and other information necessary to complete deliveries.

This may include meal-plan selections, dislikes, ingredient exclusions, dietary preferences, and other information you voluntarily provide in connection with your meals and services.

We may collect information you provide when you contact us through the website, email, telephone, customer-support forms, reviews, surveys, or other communications.

When you use our website, certain information may be collected automatically, such as your IP address, browser type, device information, pages viewed, referring pages, approximate location derived from IP address, and information collected through cookies or similar technologies.

We may collect information:

• directly from you when you create an account, place an order, manage a meal plan, provide preferences, contact us, or otherwise provide information;
• automatically when you use our website or online services; and
• from service providers or other parties that assist us in operating our business and providing our services.

We may use personal information to:

• create and manage customer accounts;
• process orders, transactions, credits, and refunds;
• administer meal plans, meal credits, Auto Renew, rewards, gift cards, and A La Carte orders;
• schedule and complete deliveries;
• manage ingredient preferences and customer requests;
• provide customer service and respond to inquiries;
• send transactional communications regarding accounts, orders, deliveries, payments, credits, and service changes;
• send promotional or marketing communications where permitted;
• operate, maintain, secure, troubleshoot, and improve our website and services;
• detect and prevent fraud, abuse, security incidents, and unauthorized activity;
• maintain business, accounting, and transaction records; and
• comply with applicable legal and regulatory requirements.

Zone Healthy uses third-party payment-processing services to process customer transactions.

Payment-related information may be used as necessary to process payments and refunds, administer services such as Auto Renew, verify transactions, and prevent fraud.

Payment transactions may also generate transaction-related information that Zone Healthy maintains as part of customer, accounting, and order records.

Our website may use cookies, local storage, session technologies, and similar technologies to provide website functionality, maintain customer sessions, remember preferences, improve performance, maintain security, understand website usage, and support communications or related service activities where applicable.

Additional detail regarding analytics, advertising technologies, cross-site tracking, and privacy signals is provided in Section 7 below.

We may disclose personal information to service providers and other parties when reasonably necessary to operate our business and provide our services.

Depending on the services actually used by Zone Healthy, these may include:

• payment processors;
• website hosting, cloud, database, and technology providers;
• email and communications providers;
• delivery and logistics providers;
• analytics providers;
• advertising or marketing providers, where applicable;
• customer-support, review, rewards, referral, or related service providers;
• accountants, attorneys, insurers, and other professional advisers;
• governmental authorities or other parties when required by law or reasonably necessary to protect rights, safety, property, or prevent fraud; and
• a successor or acquiring party in connection with a merger, acquisition, sale, restructuring, or similar business transaction.

We do not disclose personal information except as described in this Policy, as authorized by the customer, or as otherwise permitted or required by law.

Our website uses cookies, local storage, session storage, and similar browser technologies as needed to operate the Zone Healthy website and related online services. These technologies are used primarily for website functionality, maintaining customer sessions, checkout and account processes, remembering preferences, security, and related operational purposes.

Based on the technologies currently implemented on the Zone Healthy website:

• we do not currently use Google Analytics or a comparable third-party website analytics platform in the customer-facing website;
• we do not currently use Google Ads tracking, Meta/Facebook Pixel, TikTok pixels, retargeting or remarketing pixels, or similar advertising-tracking technologies in the customer-facing website; and
• we do not currently use browser-based advertising pixels that allow a third party to collect information about a user’s activities over time and across other websites for cross-site behavioral advertising.

We may use service providers, including email and marketing-communications providers, to send transactional or promotional communications and to maintain related customer lists or profiles. Those providers receive customer information as reasonably necessary to provide their services.

Our website does not currently take a specific automated action in response to browser “Do Not Track” signals. If we later implement responses to Do Not Track or other browser or device privacy-preference signals, we will update this section.

Customers may opt out of promotional emails by using the unsubscribe link included in those emails or by contacting Zone Healthy.

Opting out of promotional communications does not prevent us from sending necessary transactional or service-related messages, such as order confirmations, payment notices, delivery information, account notifications, or other communications relating to services requested by the customer.

We retain personal information for as long as reasonably necessary to provide our services, maintain customer and transaction records, fulfill the purposes described in this Policy, comply with applicable legal, tax, and accounting requirements, resolve disputes, prevent fraud, and enforce agreements.

Retention periods may vary depending on the type of information and the purpose for which it is maintained.

Zone Healthy uses reasonable administrative, technical, and organizational measures intended to protect personal information.

However, no website, electronic transmission, or information-storage system can be guaranteed to be completely secure.

Customers may review and update certain account, contact, payment, delivery, and preference information through their online account where that functionality is available.

Customers may also contact Zone Healthy regarding their personal information, including requests to review, correct, or delete information, subject to applicable law and legitimate business, accounting, fraud-prevention, security, and recordkeeping requirements.

We may need to verify the identity of a person making a privacy-related request before completing the request.

Requests may be sent to:

support@zonehealthy.com

California residents may have additional rights concerning their personal information under applicable California privacy laws.

Where such laws apply to Zone Healthy, we will provide the notices, choices, and processes required by applicable law.

The Zone Healthy website and online services are intended for a general adult audience and are not directed to children under 13.

We do not knowingly collect personal information online from children under 13. If we learn that personal information was collected online from a child under 13 in circumstances requiring deletion, we will take reasonable steps to delete it.

Our website may contain links to websites or services operated by other parties.

Zone Healthy is not responsible for the privacy practices, content, or security of third-party websites or services. Customers should review the privacy policies of those services before providing personal information to them.

We may update this Privacy Policy from time to time to reflect changes in our services, information practices, technology, or legal requirements.

The current version, Effective Date, and Last Updated date will be posted on this page.

Where applicable law requires additional notice or consent for a material change, Zone Healthy will provide that notice or obtain consent as required.

Questions or requests regarding this Privacy Policy or Zone Healthy's privacy practices may be directed to:

Zone Healthy Enterprises, Inc.
support@zonehealthy.com
818-500-7474